Privacy policy

Privacy Policy — Zingoo

Last updated: 11 October 2026

At Zingoo, your privacy matters to us. We create personalised magazines, photo frames, gift hampers, and other customised gifts using the photos, messages, and details provided by our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

  • Personal information: Your name, email address, phone number, billing address, and delivery address.

  • Order information: Products purchased, order details, payment status, personalisation instructions, and messages you provide.

  • Photos and personal content: Photographs, names, dates, messages, stories, and other materials you submit for personalised magazines, photo frames, gift hampers, or customised products.

  • Technical information: Information such as your IP address, browser type, device information, and website activity, where collected through Shopify or related services.

Payment information is processed through the payment providers used by our store. We do not intentionally collect or store your complete payment card details ourselves.

2. How We Use Your Information

We use your information to:

  • Process, prepare, personalise, and deliver your orders.

  • Design and manufacture personalised magazines, photo frames, hampers, and other customised products.

  • Communicate with you about your orders, payments, delivery, and customer support.

  • Process eligible refunds or resolve order-related issues.

  • Maintain and improve our website, prevent fraud, and comply with applicable legal obligations.

  • Send marketing communications where permitted and, where required, with your consent.

3. How We Handle Your Photos and Personal Content

We understand that the photos and messages you share with us may be personal and meaningful.

  • Your photos and submitted content are used to create and fulfil the personalised products you order.

  • We limit access to these materials to people who need them to fulfil your order, such as authorised team members and relevant production or printing partners.

  • We do not sell your personal photos or use them for unrelated purposes.

  • We will not intentionally publish your photos, personalised magazine pages, or customised products on our social media, website, advertisements, or portfolio without obtaining your permission.

  • Please only submit photos and materials that you have the right to share with us.

4. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your order. These may include:

  • Shopify, which powers our online store.

  • Payment gateways that process transactions.

  • Courier and delivery partners.

  • Printing, packaging, or production partners who help create your customised products.

  • Service providers supporting website operations, customer communications, or security.

We share only the information reasonably necessary for these purposes. We may also disclose information when required by applicable law or a valid legal request.

5. Storage and Protection of Photos

We take reasonable steps to protect the personal information and customer content entrusted to us against unauthorised access, disclosure, alteration, or loss.

We retain photos and personalisation files only for as long as reasonably necessary to fulfil orders, provide customer support, maintain required business records, resolve disputes, and meet legal obligations.

Where continued retention is no longer necessary, we will take reasonable steps to delete or securely dispose of the relevant files, subject to applicable legal and operational requirements.

If you would like to request deletion of photos or personal content that we no longer need to retain, please contact us at hello@zingoo.shop.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, and support relevant features. Shopify and other integrated services may also use such technologies.

You can manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect some website features.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent, or contact us with concerns about how your information is used.

To make a privacy-related request, email hello@zingoo.shop. We may need to verify your identity before acting on the request.

8. Third-Party Services and Links

Our website may link to third-party websites or use third-party services. Those services operate under their own privacy policies, and we encourage you to review them when appropriate.

9. Children's Information

Our products may be purchased as gifts for people of different ages. If you submit photos or personal information relating to a child, please ensure that you have the appropriate authority and permissions to provide that information. We handle submitted content in accordance with this policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. The updated version will be published on this page with a revised date.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Business: Zingoo
Email: hello@zingoo.shop
Website: https://zingoo.shop
Instagram: @_.zingoo._

We appreciate the trust you place in us when sharing your memories and personal photos. We are committed to treating your content with care and respect. 💛