Shipping & Delivery Policy

At Zingoo, every gift is packed with love and care to make your special moments even more memorable. 💛 Please read our shipping and delivery policy before placing your order.

1. Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on the product, personalisation requirements, and order volume.

For personalised gifts and customised hampers, additional preparation time may be required.

2. Shipping & Delivery Timelines

Delivery timelines depend on your location, product availability, and courier partner. Any estimated delivery timeline communicated to you is indicative and may vary.

If your order is required for a particular occasion, we recommend placing it well in advance and contacting us to confirm whether delivery by your preferred date is possible.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

4. Order Tracking

If tracking details are available for your shipment, we will share them with you once your order has been dispatched.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses and contact details when placing an order. Please contact us as soon as possible if you notice an error.

We may not be able to change the address once an order has been dispatched.

6. Delays in Delivery

Although we do our best to ensure timely delivery, delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

We will assist you in following up with the delivery partner where applicable.

7. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains missing items, or differs from what you ordered, please contact us promptly with your order number, photographs, and relevant details so we can review the issue and assist you.

Your rights under applicable consumer protection laws remain unaffected.

8. Contact Us

For shipping and delivery queries, please contact us through the contact details provided on our website.

Thank you for choosing Zingoo. We're delighted to be a part of your special moments! 💝