Return & Refund Policy

At Zingoo, every gift is carefully packed with love and attention to detail. 💝 Please read our return and refund policy before placing your order.

1. No Returns or Refunds

All orders placed with Zingoo are considered final. We do not accept returns, exchanges, or refunds once an order has been placed, including for change of mind, incorrect orders placed by customers, or personal preferences.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 15 days of receiving your order at hello@zingoo.shop.

3. Unboxing Video Is Mandatory

A clear, continuous, unedited unboxing video is mandatory for any complaint regarding damaged, defective, missing, or incorrect items. The video must show the package before opening, the opening of the parcel, and the items received.

Claims without a valid unboxing video may not be considered.

4. How to Raise a Complaint

To report an issue, email hello@zingoo.shop within 15 days of receiving your order. Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• The complete unboxing video

Our team will review the information and contact you regarding the next steps. Any resolution will be determined after reviewing the claim and in accordance with applicable consumer protection laws.

5. Contact Us

For questions or order-related concerns, contact:

Email: hello@zingoo.shop

Thank you for choosing Zingoo and supporting our business! 🎀